Question 1

What happens when I enter my store address?

Accepted Answer

You are taken to Shopify's own approval screen, which lists exactly what the app can access. Once you approve, we read your products, markets and prices and show them in one table. Nothing in your store changes until you publish a change yourself. You can remove the app from Shopify Admin at any time, which revokes all access.

Question 2

What does the app need access to?

Accepted Answer

Read access to products, markets and sales channels, and to orders: line items and the destination country only, used to measure sales by market. We do not store customer names, emails or addresses. Write access covers products and is used only to change prices when you publish. The full list appears on Shopify's approval screen before you decide. We never see your Shopify password; sign-in is handled by Shopify.

Question 3

What does it cost?

Accepted Answer

49 a month, or 490 a year, which is two months free, with everything included. Scale is for stores on Shopify Plus or selling in 11 markets or more: 99 a month or 990 a year, the same features, plus an onboarding call within 7 days and a reply within one business day. You choose the plan on Shopify's page. Every store gets 30 days with everything switched on first. The charge appears on your Shopify invoice because billing goes through Shopify.

Question 4

Does it work with Shopify Markets and price lists?

Accepted Answer

Yes. Your markets, their currencies and their price lists are read from Shopify; there is nothing to recreate. A market that has no custom prices yet can have them enabled in one click from the Prices page or the Markets page.

Question 5

How do promotions work?

Accepted Answer

Open Promotions and choose New promotion: the occasion, the markets, the products down to a single variant, the discount and the dates, then a review of what will change before you plan it. Prices under a market's minimum margin are set aside unless you keep them and confirm it. The automatic end is on by default: on the end date the prices that were live when the promotion started are restored, and a market that followed your base price follows it again. Changes run within five minutes of the time you set, in your store's timezone, and you receive an email when the promotion starts, when it ends, and if something failed. You can also build one by hand on the Prices page and choose Plan it for later.

Question 6

What happens if a promotion fails?

Accepted Answer

Promotions are checked every five minutes. If one does not run as planned you get an email, the failure is shown on Home with a retry, and it is listed in the next Monday email.

Question 7

What does "prices changed outside PriceMaestro" mean?

Accepted Answer

Every day we compare your store's current prices with what we last recorded. A price that moved without being published from PriceMaestro was changed in Shopify Admin, by another app, or by an import. Those changes are listed in History with the date we saw them and counted in your Monday email, so a colleague's edit or a runaway app never goes unnoticed. Shopify does not tell us who made the change, so we cannot either.

Question 8

Will it change my prices automatically when exchange rates move?

Accepted Answer

No, and that is deliberate. The app watches the rates and tells you which custom prices have drifted and by how much; you decide what to change and publish it. Nothing is written to your store unless someone published it or planned it as a promotion.

Question 9

How do I see my margin in each country?

Accepted Answer

Your Shopify cost per item is used when you have one, and you can enter a sourcing cost per variant in the currency you buy in. The Prices table then shows the net margin in each market, after VAT, exchange rates and that cost, next to the price you are about to change. A market with several countries is judged at its highest VAT rate; the product page shows each country on its own. Net margin leaves out payment fees, shipping and duties. Analytics shows where margins sit against the minimum you set for each market.

Question 10

Can I stop someone publishing a price below cost?

Accepted Answer

Yes. Set a minimum margin per market and the server refuses a price under it, and any price under cost, including in the markets that follow a base price you change. Anyone who can publish (an editor or above) can still go ahead by acknowledging it, and the acknowledgement is recorded with their name for two years. A raise that improves a margin still under the minimum goes through without it, and stays flagged. To require an admin, turn on approvals: an editor's changes then wait for an admin to approve them.

Question 11

Can I require approval before a price change goes live?

Accepted Answer

Yes. Turn on approvals and an editor's changes, promotions included, wait for an admin to approve or reject them with a comment. Roles are owner, admin, editor and viewer, and the rule is enforced at the server, not only in the interface.

Question 12

Can I edit crossed-out prices as well?

Accepted Answer

Yes. The crossed-out price shows in each price cell of the table, and in its own column when you turn it on. It can be edited, changed in bulk and included in a promotion, like the price itself. In a market that sells to an EU or EEA country, a promotion that shows one crosses out the lowest price of the 30 days before its start, as the EU rule on price reductions asks, or none when that lowest is at or below the sale price.

Question 13

Do you keep a record of what a price used to be in each market?

Accepted Answer

Yes. History keeps two years of every price change per market, including changes made outside the app, and every change published from the app carries the name of the person who published it. You can export it as CSV at any time, 50,000 rows per file, including after you cancel. The app keeps the record; it displays nothing on your storefront.

Question 14

My store has 10,000+ SKUs. Will it work?

Accepted Answer

Yes. Large catalogs are loaded through Shopify's bulk operations, which stream your entire catalog in one job instead of thousands of page requests. This is automatic and is not sold as an extra. The first load of a large catalog runs in the background and takes longer than a page load.

Question 15

What happens after the 30-day trial?

Accepted Answer

When you start the trial you approve the subscription in Shopify, with the first 30 days free. When they are over, Shopify bills the plan you chose like your other apps, unless you have cancelled; the Account page shows the date. If you cancel, browsing your prices and exporting your history stay free, and publishing and new promotions stop. The Monday email keeps coming for 60 days, with counts instead of details, and it stops checking for prices changed outside the app. Your history, drafts and settings are kept, and a promotion that has already started still ends itself on the date you set. Reinstalling does not start a new trial: Shopify counts trial days per store over 180 days.

Question 16

Can I cancel?

Accepted Answer

Any time. The store owner has one button on the Account page, and there is no cancellation flow to fight through. On the annual plan, Shopify credits the months not used. Uninstalling the app also cancels, but a promotion running at that moment then keeps its sale prices, because the app can no longer write to your store: end it first. Afterwards you keep read access, the last 30 days of History on screen, and the full export of your price history.

Question 17

Is my data safe?

Accepted Answer

Each store's data is isolated. Your Shopify access token is stored encrypted, sessions are cookie-based and expire, and every price change published from the app is logged with who made it. Read the privacy policy linked in the footer for the details.

Question 18

Which languages does the app come in?

Accepted Answer

The app and its emails come in English, French, German and Spanish. Switch the language from your Account page; the emails follow it, with dates in your store's timezone.

Question 19

Is it inside Shopify Admin?

Accepted Answer

Not today. You use PriceMaestro at pricemaestro.app and sign in with your Shopify store, so it opens in its own tab. Install, permissions, billing and cancelling all go through Shopify.

Question 20

I only sell in one market. Is this for me?

Accepted Answer

Probably not. This is built for stores with three or more markets, where prices drift in several places at once. With one market, Shopify Admin and a bulk editor will do.

Question 21

Does it reprice against my competitors?

Accepted Answer

No. It manages your prices; it does not watch anyone else's.

Market	Price	VAT	Net margin
France	€29.90	20%	67.1%
Germany	€31.90	19%	69.4%
Ireland	€29.90	23%	66.3%
United Kingdom	£24.99	20%	66.1%
United States	$34.99	—	74.6%

United Kingdom	−1.9 pts	66.1% → 64.2% on 412 prices
United States	+0.8 pts	73.9% → 74.7% on 398 prices

Product	France	Germany	United Kingdom	United States
Classic T-Shirt / M TS-001-M	€29.90	€31.90	£24.99	$34.99
Premium Hoodie / L HD-005-L	€89.00	€91.00	£74.99	$99.00
Slim Jeans / 32 JN-012-32	€69.00	€72.00	base£59.99	base$79.00
Canvas Sneakers / 42 SN-003-42	€54.90	€56.90	base£44.99	base$59.99
Silk Scarf SC-021	€39.00	€39.00	£32.99	$44.99

Wool Scarf	European Union	€39.00	€40.99
Wool Scarf	United Kingdom	£32.99	£34.99
Merino Beanie	European Union	€24.90	€25.99

Feature	PriceMaestro	By hand
Net margin per country after VAT and exchange rates
A minimum margin enforced before a price goes live
Weekly email: margins under your floor, exchange-rate effect, outside changes
All markets side by side, click to edit
Bulk % change and copy between markets at today's rate
Review step, publish, one-click undo
Promotions that end on their own and restore what was live
History per market, including changes made outside the app	2 years
Approval steps before a price goes live
Large catalogs (Shopify bulk operations)
Price	$49/mo	Your time

Protect your marginsin every market.

Selling in several countries opens four leaks in your margin.

VAT is not the same everywhere.

Exchange rates move.

Prices change behind your back.

Promotions go too deep, or run too long.

What drifted while you were busy, in one email.

Catch every price change, and undo it.

Run all your international prices from one screen.

Update hundreds of prices in a few clicks.

Promotions that keep your margin.

Your first session

Connect

See your margins

Publish, or plan a promotion

Everything included. Thirty days to decide.

What you get

Questions before you connect

See your margin in every market